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Delivery & Returns

Arden Homes makes every effort to ensure that the goods you ordered get to you undamaged and in a timely fashion. Please ensure you read the following in the event of a problem to ensure speedy resolution of any problems:

 

Delivery

 

  • The normal delivery time for the products are shown as part of the products description.
  • If the delivery date is to be any longer than this time you will be contacted by one of the Arden Homes sales representatives.
  • All orders will be shipped by recognised carriers or the Royal Mail.
  • Arden Homes can ship products to an alternative address.
  • Arden Homes is not responsible for any additional costs as a result of extended delivery times, unless prior consent is given in writing by a member of the Arden Homes staff.

 

Please note

 

We do not generally deliver to these postcodes GY, HS, IM, JE, KW, TR21, TR25, ZE, IV, KW 1-4, PA34, PA37-39, PH19-26, PH30-41 , PH49-50.

If you require a delivery to any of these postcodes please email us and we will get back to you with a price.

Larger items to Northern Ireland may cost more than the £25.00 surcharge, you can request a quote for the extra carraige and we will get back to you with a price.

 

Returns

 

In the event that there is a problem with the goods, please contact us.

  • We must be informed of the problem with the order within 14 days starting the day after delivery.
  • If a product has a faulty part then Arden Homes retains the right to replace the part and this can not be used an an excuse to return the product as faulty.
  • Arden Homes is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing.
  • Products must be returned at your cost and in re-saleable condition.
  • Due to hygene reasons we cannot accept returned mattresses, toppers, pillows and bean bags that have been used. Please keep these items in their original packaging until you are sure you are happy with your order.
  • This does not effect your statutory rights.
  • ''Made to Order'' Products are non-returnable, unless faulty in which case they will be replaced.
  • If you decide you do not want any product except ''Made to Order'' items, you can return the product within 14 days at your own expense in the original packaging.